Creative agency glossaryFinance and Billing

Agency Rates

Agency rates are the unit prices an agency attaches to its people and services, by the hour, the day or the deliverable, from which budgets and proposals are built.

What is an agency rate?

An agency rate is a unit price. It might be an hourly rate for a designer, a day rate for a director, a blended rate across a whole team, or a fixed price for a standard deliverable like a cutdown or a set of social crops. Rates are the building blocks: multiply them by the time or the quantity a scope needs and you get an estimate. They are not the price of a project, though they are often mistaken for it.

Rates vary by seniority, discipline and market. A senior creative director in New York carries a different rate from a junior editor, and both are different from a freelancer who brings their own gear. A rate also usually carries overhead and margin inside it, which is why an agency rate is higher than the salary cost of the person behind it.

Why it matters

Why agency rates matter

Rates are how an agency knows whether a job can be done for the money. If the team a scope needs costs more at the agency's rates than the client wants to spend, something has to give: the scope, the team or the price. Rates make that conversation possible early, before anyone is on set. For clients, rates are the fastest way to understand what a proposal is made of, and whether a cheaper proposal is cheaper because it uses cheaper people.

In practice

How agency rates work in practice

  1. 01

    Internally, rates are set from costs. The agency works out what each role costs it fully loaded (salary, benefits, software, desk, a share of overhead) and adds the margin it needs. That number becomes the internal rate used in every estimate. Some agencies publish those rates on a rate card; others keep them internal and present only project totals.

  2. 02

    On a proposal, the rates meet the scope. A producer lists the roles and the days or hours each needs, applies the rates, adds production costs and third-party expenses, and the total becomes the quote. If the client wants a lower number, the producer goes back to the scope, not the rates: fewer days, fewer deliverables, a simpler shoot.

At RIOT

Agency rates at RIOT

We know what our people and our days cost, like any studio, because we need to know what our work costs us. What we do not have is a rate card to send. Every project is scoped first, and the plan and number that follow within a couple of business days are built for that project. The rate behind the number matters less than whether the number buys the right people for the job.

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Watch out

What people get wrong about agency rates

Shopping agencies by hourly rate. A higher rate from a senior team that finishes in a week beats a lower rate from a junior team that takes a month and needs fixing. The other mistake is on the agency side: setting rates by looking at competitors rather than at costs, and discovering at year end that every job was profitable on paper and the business was not.

Questions

People also ask

What are typical creative agency rates?

They range widely by market and seniority, and any single figure would mislead. Rates in New York for senior creative and production people sit well above those for junior staff or regional freelancers, and the mix on a job matters more than any one rate.

Are agency rates negotiable?

The scope is more negotiable than the rate. Agencies will usually reduce a price by removing days or deliverables before they will cut what a senior person costs, because cutting the rate cuts the margin that keeps the business alive.

Why does RIOT not publish rates?

Because a rate without a scope tells you nothing about what a project will cost. We scope first and send a plan and a number within a couple of business days, which is more useful to a client than a list.

Next to it in the glossary

  1. Agency Pricing ModelAn agency pricing model is the way an agency turns its work into a price, whether by the hour, by the project, by a monthly retainer or by the value the work creates.
  2. Agency Pricing StrategyAn agency pricing strategy is the set of decisions behind how an agency prices its work: what it charges for, how it charges and what it refuses to compete on.
  3. Agency Rate CardAn agency rate card is the published list of what an agency charges for its people, services and deliverables, used to scope and budget work before a contract exists.
  4. Billable HoursBillable hours are the hours of work an agency can charge to a client, as distinct from the hours it spends running itself.
  5. Billable Time TrackingBillable time tracking is the practice of logging the hours spent on client work so they can be invoiced, or checked against a fixed fee.
  6. Billable UtilizationBillable utilization is the share of a person's or a team's working hours that is spent on work a client pays for.

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RIOT is a creative agency and production studio in New York. Strategy, brand, film, photography, design and the campaigns that carry them, made by one team. A few lines is enough to start: we read every brief the same day.

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