Operations Manager
The backbone of delivery—this role keeps people, processes, and performance aligned to ensure smooth day-to-day execution.
What is an Operations Manager?
The engine behind the execution. Operations managers keep people, tools, and timelines humming so the agency can deliver without breaking stride.
What does an Operations Manager do?
They oversee internal processes, resource allocation, vendor relationships, and infrastructure to support daily delivery and long-term growth.
What does this role look like in a creative agency?
At RIOT, ops managers are system builders and solution seekers. They keep creative teams free to fly by making sure everything else runs smooth beneath the surface.
Dive Deeper
Operations Managers are the backbone of agency delivery. They oversee people, processes, budgets, tools, and performance to ensure day-to-day operations run smoothly. In creative and digital agencies, Operations Managers balance resource planning, workflow optimization, finance, HR, and technology—keeping the agency efficient, scalable, and able to deliver great work consistently as it grows and evolves.
Related Glossary Terms
| Related Glossary Terms | Why It’s Relevant |
|---|---|
| Workflow Optimization | Operations Managers constantly refine internal workflows to eliminate bottlenecks, reduce waste, and boost efficiency. |
| Project Timelines | They ensure teams are properly resourced and scheduled to deliver projects on time and at high quality. |
| Stakeholder Communication | Operations Managers ensure communication flows clearly between leadership, client teams, creative, and production. |
| Task Management Tools | They implement and manage the platforms that support task assignments, resource tracking, and agency productivity. |
| KPIs (Key Performance Indicators) | Operations success is often tied to KPIs like utilization rates, delivery timelines, client satisfaction, and profitability. |
Related Job Roles
| Related Job Roles | Why It’s Connected |
|---|---|
| Project Manager | Executes project-level delivery—Operations Managers oversee the systems, teams, and processes that make it possible. |
| Creative Traffic Manager | Focuses on creative resourcing—Operations Managers manage broader staffing, vendor, and system operations across departments. |
| Managing Director | Partners with Operations Managers to scale the agency, improve profitability, and maintain a high-performing team culture. |
| Marketing Manager | Relies on Operations Managers to ensure campaigns have the right teams, timelines, and tools behind them for success. |
