Creative agency glossaryFinance and Billing

Cashflow

Cashflow is the movement of money into and out of a business over time, and the measure of whether it can pay what it owes when it comes due.

What is cashflow?

Cashflow is the difference between profit on paper and money in the bank. An agency can sign a large project, be profitable on every line of it and still be unable to make payroll in March, because the invoice is not due until April and the crew was paid in February. Cashflow is the timing of the money: when it comes in, when it goes out, and how much is on hand at every point in between.

It is tracked as cash in (client payments, deposits) against cash out (salaries, rent, crew, suppliers, tax) over weeks and months, and the result is either positive, with the balance growing, or negative, with the agency living off its reserves or its credit line. Accountants split it further into operating, investing and financing cashflow; for most agencies the operating line, the money from doing the work, is the one that decides everything.

Why it matters

Why cashflow matters

Agencies rarely fail because they are unprofitable. They fail because they run out of cash while they are profitable: a big client pays at ninety days, two productions are paid up front by the agency, and a quiet quarter lands at the same time. Production businesses are especially exposed, because the money goes out to crews, locations and equipment long before it comes back in from the client. Watching cashflow is what lets an agency say yes to a large job without betting the company on the client's accounts payable department.

It is also a negotiating position. An agency with cash can hold its price, wait for the right work and turn down a bad deal. One without it takes whatever pays this month.

In practice

How cashflow works in practice

  1. 01

    The basic tool is a cashflow forecast: a spreadsheet or a report that lists expected cash in and cash out by week for the next three months, starting from today's bank balance. Client invoices go in on the date they are likely to be paid, not the date they are due. Payroll, rent and known supplier bills go out on their real dates. The running balance at the bottom shows where the pinch points are before they arrive.

  2. 02

    Then the agency manages the timing. Deposits and milestone invoices pull cash in earlier; agreed payment terms with suppliers push cash out later; a credit line covers a gap the forecast has already shown. A monthly review against what actually happened keeps the forecast honest.

Watch out

What people get wrong about cashflow

Confusing it with profit. A great month on the profit and loss statement can be a terrible month for cash if the invoices have not been paid yet, and the reverse is just as common. The other mistake is forecasting from invoice due dates rather than from how each client actually pays. A client who always pays at sixty days should be in the forecast at sixty days, whatever the terms say.

And the simplest one: not asking for a deposit. The fastest fix for agency cashflow is to stop financing the client's production.

Questions

People also ask

What is the difference between cashflow and profit?

Profit is revenue minus costs for a period, regardless of when the money moves. Cashflow is the money actually arriving and leaving. A profitable agency can have negative cashflow if clients pay slowly and costs are paid early.

How can an agency improve its cashflow?

Take deposits, bill on milestones rather than on delivery, invoice the day a milestone is hit, chase on time and negotiate longer terms with suppliers where it is fair to. A rolling thirteen-week forecast shows the gaps early.

Why is cashflow a problem for production studios?

Because production is paid for up front. Crew, locations, equipment and post are committed weeks before the client sees the film, and the final invoice may not be paid for months after delivery.

Next to it in the glossary

  1. Budget ProposalA budget proposal is the document that lays out what a project will cost, line by line, so a client can approve the spend before the work begins.
  2. BudgetingBudgeting is the process of estimating what a piece of work will cost, deciding how to spend the money, and keeping the spend inside that plan as the work happens.
  3. Calculate Overhead RateTo calculate overhead rate is to work out how much of an agency's indirect costs each hour of billable work has to carry, so that prices cover the whole business and not just the people on the job.
  4. CommissionCommission is a payment calculated as a percentage of a sale or a spend, paid to whoever brought the business or delivered the result.
  5. Creating a Project BudgetCreating a project budget is the work of turning a scope into a costed plan: every phase, role and expense priced, totaled and approved before the project starts.
  6. Define Billable HoursTo define billable hours is to set, in writing, which kinds of work on a client engagement can be charged and which are absorbed by the agency.

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RIOT is a creative agency and production studio in New York. Strategy, brand, film, photography, design and the campaigns that carry them, made by one team. A few lines is enough to start: we read every brief the same day.

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