Creative agency glossaryProject Management and Workflow

Assignee

An assignee is the one person named as responsible for a task, so that everyone knows who is doing it and who to ask when it is not done.

What does an assignee do?

An assignee is the name on the task. In any project tool, every card, ticket or to-do has a field for the person who owns it, and that person is the assignee. They are not necessarily the only one working on it; a film edit has an editor, an assistant, a colorist and a sound mix. But one of them is the assignee, and that is the person who is accountable for the task being finished, on time, to the standard required.

The idea is older than the software. Every good production has always had a name next to every line of the call sheet. The tool just makes it visible to everyone at once.

Why it matters

Why an assignee matters

Work with no owner does not happen. Work with two owners happens twice, or each half waits for the other. Naming one assignee is the simplest fix in project management and the one most often skipped, usually out of politeness: nobody wants to put a name on a task in a meeting. The result is a board full of unassigned cards and a producer who spends the week asking who is on this.

A clear assignee also makes the workload visible. When every task has a name, you can see who is carrying too much before they burn out, and who has capacity for the rush job.

In practice

How an assignee works in practice

  1. 01

    An assignee is set when the task is created, by the project manager or whoever is breaking the work down. The assignee is one person, chosen because they will do the work or because they will make sure it is done. They own the due date, the status and the handoff: when they finish, they mark it done and pass it to the next name, or reassign it if it has to move. Notifications follow the assignee, so they see the comments, the changes and the questions.

  2. 02

    On larger pieces of work the assignee is the lead for that piece, and the collaborators are listed separately. A rebrand film might have the producer as assignee for the shoot, the editor for the cut and the creative director for the final approval. The project manager watches the whole board but is rarely the assignee on anything except the schedule itself.

Watch out

What people get wrong about assignees

Assigning tasks to a team instead of a person. Design team is not an assignee; it is a hope. The other mistake is assigning everything to the manager, which turns one person into a bottleneck and the rest of the board into a to-do list for them. Assign to the person who will actually open the file.

People also confuse the assignee with the approver. The assignee makes the thing; the approver says it is right. On creative work those are different people, and a task that needs both should say so.

Questions

People also ask

Can a task have more than one assignee?

Most tools allow it; most teams should not use it. One assignee means one person who is accountable for the task being finished. Others can be added as collaborators or followers without diluting the ownership.

What is the difference between an assignee and a reporter?

The reporter is the person who created or requested the task, often the project manager or the client-facing lead. The assignee is the person who does it. The reporter usually gets notified when the assignee marks it done.

Who should be the assignee on a creative task?

The person doing the work, not their manager. If the task is a rough cut, the editor is the assignee. If the task is approving the rough cut, the creative director or the client contact is.

Next to it in the glossary

  1. Agency Time TrackingAgency time tracking is the practice of recording the hours people spend on each client and project so the agency knows what its work really costs.
  2. Agency WorkflowAn agency workflow is the repeatable sequence of steps a piece of work follows from brief to delivery, including who does what, in what order, and where approvals happen.
  3. Agile MethodologiesAgile methodologies are ways of running work in short, repeated cycles, so that a team ships something usable early, learns from it and adjusts rather than following a fixed plan to the end.
  4. Automatic Time TrackingAutomatic time tracking is software that records the hours people work by watching what they do on their computer, rather than relying on them to fill in a timesheet.
  5. Billable WorkBillable work is the time and effort an agency can charge a client for under the terms of the engagement, as opposed to the work it absorbs as a cost of doing business.
  6. Budget AllocationBudget allocation is the decision about how a fixed sum of money is split across campaigns, channels, projects and line items so that it does the most work.

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RIOT is a creative agency and production studio in New York. Strategy, brand, film, photography, design and the campaigns that carry them, made by one team. A few lines is enough to start: we read every brief the same day.

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