Creative agency glossaryFinance and Billing

Revenue Analysis

Revenue analysis is the breakdown of a business's income by client, service, project type and period, to understand where the money comes from and where it is likely to come from next.

What is revenue analysis?

Revenue analysis takes a single number, what the agency billed, and asks where it came from. By client: who are the top five, and what share do they represent? By service: how much is film, how much design, how much strategy, how much retainer versus project? By period: which months are strong, which are quiet, and is the pattern stable? By source: how much came from existing clients, referrals, inbound inquiries and pitches? The answers describe the shape of the business more accurately than the total ever could, and they are the raw material for forecasting, pricing and deciding what to sell more of.

It is usually paired with margin, because revenue without margin is only half the story: the biggest client is not always the best one.

Why it matters

Why revenue analysis matters

Agencies tend to know their total and not their shape. Revenue analysis is where the uncomfortable facts live: that one client is forty percent of the year, that the service everyone loves is a tenth of the income, that the quiet quarter is the same quarter every year and nobody has planned for it. Each of those is a risk or an opportunity, and none is visible in the total. The analysis also makes the forecast honest, because a projection built on last year's shape is more credible than one built on hope, and it tells the agency which kinds of work to pursue, because growth is easier where revenue is already concentrated and margin is already good.

In practice

How revenue analysis works in practice

  1. 01

    The structure comes first: every invoice coded to a client, a project, a service line and a source, consistently. From that, a monthly report shows revenue by each dimension, with the same period last year alongside. Client concentration is tracked as the share of revenue from the top one, three and five clients. Recurring revenue (retainers) is separated from project revenue. Pipeline is added to see how next quarter's shape compares to this one.

  2. 02

    The reading is done with margin next to it. A client that is large but thin is a different conversation from one that is large and healthy; a service that is small but high-margin is a candidate for growth. The findings turn into decisions: a sales push into an under-represented category, a cap on how much of the business one client can be, a plan for the quiet quarter made in the strong one.

Watch out

What people get wrong about revenue analysis

Stopping at the total. A record year with one client at half the revenue is a record year on a cliff edge. The second mistake is analyzing revenue without margin, which makes the biggest client look like the best one. The third is inconsistent coding: if film and content and social are tagged differently by different producers, the service breakdown is fiction. The fourth is doing it once a year, when the pattern it reveals has already played out.

And a subtler one: reading recurring revenue as safe. A retainer is predictable until the notice letter arrives.

Questions

People also ask

What should revenue analysis include for an agency?

Revenue by client (with concentration measured), by service line, by project type, by month against the prior year, and by source of the work. Each dimension should be read alongside margin, not on its own.

What is a dangerous level of client concentration?

There is no single threshold, but when one client is a large share of annual revenue the agency's planning should assume that client could leave. Tracking the top one, three and five clients as a share of revenue keeps the risk visible.

How often should an agency analyze revenue?

Monthly, against the same month last year, with a deeper review quarterly. Annual-only analysis reveals patterns after they have already cost or earned the money.

Next to it in the glossary

  1. Retainer BillingRetainer billing is the invoicing of a fixed fee on a regular schedule, usually monthly, for an ongoing agency engagement, instead of billing each piece of work separately.
  2. Retainer PricingRetainer pricing is the practice of setting a fixed recurring fee, usually monthly, for a defined ongoing scope of agency work, rather than pricing each project on its own.
  3. Return on Investment (ROI)Return on investment (ROI) is the gain from a piece of spending expressed as a percentage of what it cost, and the number used to argue that a campaign or a film paid for itself.
  4. Time and MaterialsTime and materials is a billing model in which the client pays for the actual hours worked at agreed rates plus the actual costs incurred, rather than a fixed price set in advance.
  5. Time InvoiceA time invoice is a bill built from hours worked, listing who did what, for how long and at what rate, rather than from a fixed project price.
  6. Utilization RateUtilization rate is the share of a team's available hours that is billed to clients, the number agencies watch to know whether they are busy or merely full.

Every Finance and Billing term →

In the work

Where it shows up

All our creations →

From the journal

Read around it

The journal →

Talking the talk is one thing

We make the work.

RIOT is a creative agency and production studio in New York. Strategy, brand, film, photography, design and the campaigns that carry them, made by one team. A few lines is enough to start: we read every brief the same day.

    Footage