Creative agency glossaryProject Management and Workflow

Project Management

Project management is the discipline of planning, organizing and steering a project so it delivers what was agreed, on time and on budget.

What is project management?

Project management is the work around the work. It defines the scope, builds the plan, assembles the team, tracks progress, manages the budget, handles the risks and keeps everyone, including the client, informed. The project manager is responsible not for making the thing but for making sure the thing gets made, as agreed, without surprises.

In a creative agency and production studio the role often goes by producer, and it stretches across very different terrain. The same person may run a pitch timeline, a shoot with a large crew, a six-week edit and a delivery to a dozen platforms. The tools change at each stage. The job does not: know where everything is, know what comes next and know what could go wrong.

Why it matters

Why project management matters

Creative quality and project management are often spoken of as opposites, as if one comes at the expense of the other. In our experience it is the reverse. Good project management protects the creative work: it buys time for the edit by getting the shoot organized, it keeps feedback consolidated so the director is not chasing five opinions, and it says no to the extra deliverable that would have diluted the main one.

Bad project management shows up as compromise. The grade gets rushed, the second round of notes is skipped, and the film ships at eighty percent because the schedule had no room for the last twenty.

In practice

How project management works in practice

  1. 01

    A project moves through recognizable phases: initiation (the brief and the scope of work), planning (timeline, budget, team), execution (pre-production, shoot, post), monitoring (status, budget tracking, change control) and closing (delivery, archive, a short review). The project manager owns the transitions between them and the documents that mark each one: the signed scope, the approved schedule, the call sheet, the final delivery list.

  2. 02

    Day to day, the job is communication: a weekly status to the client, a daily check-in during production, a decision log and a clear process for changes, so new requests are priced and scheduled rather than absorbed. Methodologies such as waterfall and agile shape the rhythm, and most agencies use a blend: waterfall for productions with fixed shoot dates, shorter agile cycles for digital and social work.

At RIOT

Project management at RIOT

For some of our clients the work is a series rather than a single job: the film series for Sotheby's International Realty and RESIDE, or the 17 instructor documentaries for SoulCycle. A series is where the discipline earns its keep, because every film in it shares a look, a team and a calendar with its neighbors. Krova, the production software we built, holds the bids, schedules, budgets and delivery for that kind of run in one place.

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Watch out

What people get wrong about project management

Thinking it is administration. Updating the board is the smallest part of the job; the real work is judgment: what to escalate, what to absorb, when to tell a client the honest date. The second mistake is hiring for process and ignoring craft. A project manager who does not understand what an edit involves cannot schedule one.

And managing the plan instead of the project. When reality and the plan disagree, reality is right. Change the plan.

Questions

People also ask

What are the five phases of project management?

Initiation, planning, execution, monitoring and control, and closing. In creative production they map roughly to the brief, pre-production, the shoot and post, ongoing status and change control, and delivery.

What is the difference between a project manager and a producer?

In agencies they overlap heavily. A project manager focuses on schedule, scope and budget across any kind of project; a producer does the same but also carries craft responsibility for productions, from hiring crew to running the set.

Which project management methodology is best for agencies?

Usually a hybrid. Fixed-date productions suit a waterfall plan with clear phases; ongoing digital and social work suits shorter agile cycles. Choose the rhythm per project, not per company.

Next to it in the glossary

  1. PMO Software ToolsPMO software tools are the systems a project management office uses to oversee many projects at once, standardize how they are run and decide where people and money should go.
  2. Pomodoro TechniqueThe Pomodoro Technique is a time management method that breaks work into 25-minute focused intervals separated by short breaks.
  3. Productivity WorkflowA productivity workflow is the repeatable set of steps, tools and habits a person or team uses to move work from an incoming request to a finished result with as little friction as possible.
  4. Project Time TrackingProject time tracking is the logging of hours against a specific project and its phases, so the work can be billed, budgeted and compared with the estimate.
  5. Project TimelinesA project timeline is the schedule of a piece of work laid out in order, showing what happens when, who does it and which dates everything else depends on.
  6. Resource BalancingResource balancing is the practice of redistributing work across people and time so nobody is overloaded while others sit idle, and deadlines stay realistic.

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RIOT is a creative agency and production studio in New York. Strategy, brand, film, photography, design and the campaigns that carry them, made by one team. A few lines is enough to start: we read every brief the same day.

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