Creative agency glossaryProject Management and Workflow

Creative Workflow Solutions

Creative workflow solutions are the software and systems a creative team uses to plan, track, review and deliver work so projects stay on schedule and on budget.

What is a creative workflow solution?

Creative workflow solutions is the catch-all for the tools that run creative work. It covers project and task boards, review and approval platforms, digital asset management, resourcing tools, time tracking and the production systems that join several of those together. A solution can be a single platform or a stack of integrated tools; what makes it a solution rather than a pile of software is that it covers the whole path from brief to delivery without gaps.

The word solutions is vendor language, and it is worth being wary of. The problem the tools solve is always the same: too many places to look, too many versions and nobody sure what has been approved.

Why it matters

Why creative workflow solutions matter

Creative teams generate an unusual amount of material: versions, exports, references, notes, approvals. Without a system that holds it in order, the team spends its time finding things and reconciling them, and the client spends theirs wondering which cut is current. The right tools give everyone the same view of what is in play, what is waiting and what is done, which is what lets a small team run a large program.

They also make the business visible. When time, budget and schedule sit in the same system as the work, a studio knows whether a job is healthy before it is over.

In practice

How creative workflow solutions work in practice

  1. 01

    Choosing a solution starts with the workflow, not the feature list. Map how work actually moves, find where it stalls, and look for tools that fix those points. A video-heavy studio needs frame-accurate review and large file handling; a design studio needs version control and brand asset management; a production company needs bids, schedules and budgets that agree with each other. Then decide what the single source of truth is for each kind of fact and connect the tools accordingly.

  2. 02

    Rollout is the work. A new system is only a solution if the team uses it every day, which means training, a short period of running it alongside the old way, and someone whose job it is to keep it accurate. The tool nobody updates is worse than no tool, because it reports a confident version of the wrong answer.

At RIOT

Creative workflow solutions at RIOT

We built our own. Krova is RIOT's production software, made to handle bids, schedules, budgets and delivery in one system for creative agencies and production studios. It came out of running our own work, from Clinique sizzle reels to the Nutrafol x Sephora product films, and wanting the business side of a production to be as considered as the creative side.

See the work →

Watch out

What people get wrong about creative workflow solutions

Buying the platform with the most features. Agencies rarely use more than a third of what they pay for, and a bloated tool is a tool people avoid. The other mistake is letting every team pick its own: the editors on one platform, the designers on another, the producers on a third, each with a different idea of what is approved. A workflow solution is only a solution if everyone is in it.

Questions

People also ask

What are creative workflow solutions?

Software and systems that plan, track, review and deliver creative work: project boards, review platforms, asset management, resourcing, time tracking and the production systems that connect them. The aim is one path from brief to delivery.

What should a small creative team look for in workflow software?

Something the whole team will open every day, that handles the files they actually make, with review and approval built in. Start with one tool that covers the workflow end to end and add specialist tools only where it falls short.

Do creative workflow solutions integrate with time tracking and billing?

The better ones do, either natively or through integrations. Joining the work to the time and the money is what turns a task tool into a system that can tell you whether a project is profitable.

Next to it in the glossary

  1. Creative Team StructureCreative team structure is the arrangement of roles, reporting lines and responsibilities within the team that makes an agency's or a brand's creative work.
  2. Creative Workflow ManagementCreative workflow management is the active running of a creative team's workflow: keeping tasks, approvals and handoffs moving so work reaches delivery without stalling.
  3. Creative Workflow ProcessA creative workflow process is the repeatable set of steps a piece of creative work follows from brief to launch, written down so every job runs the same way.
  4. Cross FunctionCross function is collaboration across the departments of a business, where people from different disciplines work on the same problem at the same time rather than in sequence.
  5. Cross Functional Team ManagementCross-functional team management is the work of leading a team drawn from several disciplines, such as strategy, creative, production and development, toward one outcome on one schedule.
  6. Cross FunctionalityCross functionality is the ability of a team or a person to work across different disciplines, so that collaboration between roles happens naturally rather than by handoff.

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RIOT is a creative agency and production studio in New York. Strategy, brand, film, photography, design and the campaigns that carry them, made by one team. A few lines is enough to start: we read every brief the same day.

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